FAQs
Frequently Asked Questions (FAQs)
1. What sizes do you offer?
We offer a wide range of sizes to accommodate different body types. Our size chart typically includes sizes ranging from S to XXL. Please refer to our detailed size guide on each product page to find your perfect fit.
2. How do I care for my clothing?
To keep your garments in the best condition, we recommend following the care instructions provided on the label of each item. Generally, most of our clothes are machine washable with cold water and should be air-dried or tumble dried on low heat.
3. Do you offer international shipping?
Yes! We ship worldwide. International shipping rates and delivery times vary depending on your location. You can find more detailed information on our Shipping Policy page.
4. How long will it take for my order to arrive?
Shipping times depend on your location and the shipping method chosen. Orders within the country typically arrive within 7-15 business days, while international orders may take 10-15 business days. You will receive a tracking number once your order has been shipped.
5. What is your return/exchange policy?
We want you to love your purchase! If for any reason you are not satisfied, we offer returns and exchanges within 30 days of your purchase. Items must be in their original condition with tags attached. Please visit our Returns & Exchanges page for detailed instructions.
6. Can I track my order?
Yes, once your order has been purchased, you will receive a confirmation email with a tracking number. You can use this number to track your package on our website or the carrier's site.
7. What materials are your clothes made of?
We are committed to using high-quality, sustainable materials. Depending on the collection, our clothes are made from organic cotton, recycled polyester, and other eco-friendly fabrics. You can find material details on each product page.
8. How can I contact customer service?
Our customer service team is here to help! You can reach us via email at [customer support email] or through the contact form on our website. We aim to respond to all inquiries within 24-48 hours.
9. Do you offer gift cards?
Well,
10. Are your clothes ethically produced?
Absolutely! We take pride in our commitment to ethical production. Our manufacturing partners follow fair labor practices, and we work to ensure that every step of the production process is sustainable and responsible.
11. How can I stay updated on new arrivals and promotions?
To stay updated on the latest arrivals, exclusive promotions, and brand news, subscribe to our newsletter or follow us on social media. You'll be the first to know about our new collections and special offers!
12. Can I cancel or change my order after placing it?
If you need to cancel or make changes to your order, please contact our customer service team as soon as possible. Once the order is processed, we may not be able to make changes, but we will do our best to accommodate your request.